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Sales
Over
past years, we have delivered extensive Apple® Macintosh® and PC-related
hardware, software applications, other applications, operating systems,
training and high-level and Microsoft® CTEC technical training
services. We have supplied all major computer equipment
brands including, but not limited to, Apple®, Compaq®, IBM®, and
Hewlett-Packard®, while also supplying a full line of computer
peripherals and accessories. As a full-service computer
dealer, we offer customer support over the entire life cycle of the
customer’s computer system, thus reducing the total cost to the
user. As computer hardware becomes much more powerful and
less expensive over time, it is truly the knowledge of the software
that adds value to the user’s experience and delights the
customer. We have supplied a wide assortment of all software
including common operating environment software applications and other
popular applications.
Service
and Support
Our
computer service and support has included training instruction,
telephone support assistance, technical repair, networking,
hardware/software configuration, technical support, warranty repair,
and consultation. Our associates’ certifications have
included A+, Apple® Certified Technicians, Accredited Compaq®
Technicians, and Microsoft® Certified Professionals, Systems Engineers,
Solution Developers, and Trainers.
In
the past, Computer One® has invested approximately 7% of employee
payroll in associate training annually, which is over five times the
average investment made by American corporations in this important
Human Resource area. This investment has touched all
associates at all levels in Computer One®.
This is in sharp
contrast to the rest of corporate America which traditionally invests a
mere 1.3% of employee payroll in associate training which benefits only
the top 10% of all company personnel. This attribute allows
our knowledgeable sales, service, support and training personnel to
help customers quickly solve infrequent and painful problems which
arise across many different software applications and hardware
platforms.
Training
For
over 13 years we’ve provided both Macintosh® and PC computer software
training services and other technical training to commercial and
national laboratory customers including Sandia National
Laboratories. We develop within each student the specific
skills he or she needs to be more confident, more efficient, and more
productive on the job. Our teaching methods ensure the
development of relevant job skills needed to stay technically competent
and versatile in today’s mercurial workplace. Our
Just-In-Time training system has been proven to work effectively and
consistently at an average annual Customer Satisfaction Index of
greater than 90%.
Our
classes use a performance-based adult training, which helps students
gain increased confidence in their ability to perform outlined
objectives. Each topic of the course is introduced
individually and reinforced by hands-on exercises. The
benefits of our computer software training classes are: 1) to increase
professional growth, 2) increase personal growth, 3) improve job
performance, 4) enhance promotion potential, and 5) provide increased
independence.
© Copyright 1999 Computer One ®, Inc. - All Rights Reserved
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