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Computer One® has
been a full-service computer dealer, selling, servicing, supporting,
and training on Apple® Macintosh® and PC computers in New Mexico since
1987. We are a
small,
woman-owned New Mexico corporation.
The cornerstone of Computer One®'s success
rests on extensive associate training and strategic planning to address
the
many challenges confronting the company and computer industry.
Computer One® is a
progressive company committed to quality and customer satisfaction as
our
number one goal. Customer
Satisfaction
is an especially strong area in Computer One®'s
quality process. Regular
customer input, in
which we track
information and metrics over time for improvement efforts and improved
response, serves as the means for assessing performance. Problems and complaints
surface quickly
through the many communication vehicles Computer One® has in place to
gain
insight into the customer’s existing and emerging needs. Management and staff
continually work
together to find innovative ways to deal with new issues as they arise. At Computer One®, it is
acceptable to
identify, measure, and resolve non-conformances so we learn and do
better next
time.
In
our many years
of business, our team has had the opportunity to learn by doing. As a strategic computer
supplier to national
laboratories for over ten years, we have been a leader in pioneering
and
establishing new value added services and we have set the standard for
years to
which other contractors have been held.
We have shared our outstanding customer feedback
system with other
contractors at Sandia National Laboratories’ request to teach them what
we have
learned.
Computer One®
strives to differentiate itself by implementing a three-way winning
relationship comprised of the manufacturer, the dealer, and the
customer. Both manufacturer and dealer are allied by
working together to benefit the customer for the greater
good.
We are grateful for our many successes including
Sandia National Laboratories' Just-In-Time contracts and look forward
to future
continued success.
© Copyright 1999 Computer One ®, Inc. - All Rights Reserved
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